Shipping policy

Last updated: 4 October 2026

    Dubai Home Try-On Delivery

Double offers same-day home delivery with a try-on option within Dubai, subject to courier and product availability.

The courier will wait while you try on the selected items and make your purchase decision.

Please inspect the items, confirm the size and decide which pieces you would like to purchase before the courier leaves.

      Delivery Charges Within Dubai

• Delivery is free in standard Dubai delivery zones when at least one item is purchased.

• If no items are purchased after the try-on, a courier service fee of AED 100 applies.

• Delivery to distant zones may cost AED 100 regardless of whether a purchase is made.

The applicable delivery fee will be confirmed by our manager before dispatch. Delivery charges may depend on the location, distance and requested delivery time.

       How to Arrange Delivery

To arrange a delivery, contact us through WhatsApp and provide:

• Your full name

• Mobile number

• Complete delivery address and location pin

• Preferred delivery date

• Preferred delivery time

• The items and sizes you would like to try

Evening and late-night delivery may be available subject to prior arrangement and courier availability.

    Delivery Time

We aim to provide same-day delivery within Dubai whenever possible.

Delivery times are estimates and may be affected by traffic, weather, building access, product availability, high order volume or other circumstances beyond our reasonable control.

Our manager will contact you if there is a significant delay.

      Changes and Cancellations

If you need to change or cancel your delivery, please contact us before the courier has been dispatched.

If the courier has already been dispatched, or if delivery cannot be completed because the customer is unavailable or has provided an incorrect or incomplete address, a courier service fee may apply.

     Delivery in the UAE outside Dubai

Delivery to the other emirates of the UAE costs AED 30. Orders placed before 1 PM are delivered the same day. Home try-on is available in Dubai only.

     Orders placed on the website

When you order on the website, you choose at checkout to pay online, or to pay the courier for the pieces you keep. Pieces paid online but not kept are refunded to the original payment method.

Payment methods: Visa and Mastercard cards, Apple Pay, Google Pay and PayPal. Tabby and cash on delivery are available for orders delivered in the UAE only.

     International Delivery

Double provides international delivery to supported countries.

International delivery is available to the countries listed at checkout.

• We ship international orders with Emirates Post Express (EMS), with tracking, usually within 1–2 business days of your order.

• Estimated delivery time after dispatch: GCC countries 2–4 business days; Europe, the UK, North America and most of Asia 3–7 business days; Russia, Ukraine, Kazakhstan, Moldova, Brazil and other destinations 7–14 business days. The estimate for your country is shown at checkout.

• Delivery cost: calculated according to the destination and displayed or confirmed before payment

• Delivery times may be longer because of customs processing, local holidays or carrier delays

Customers may provide their measurements before ordering, and our manager will assist with selecting the most suitable size.

      Customs Duties and Taxes

International customers are responsible for any customs duties, import taxes, clearance fees or other government charges applied in the destination country.

These charges are not included in the product price or standard delivery fee unless expressly stated otherwise.

       Tracking and Packaging

International orders are securely packaged before dispatch.

Where tracking is available, the customer will receive the tracking details after the order has been shipped. Tracking information may take up to 24 hours to become active.

     Lost or Damaged Deliveries

If an order arrives damaged, contains an incorrect item or does not arrive within the expected timeframe, please contact us as soon as possible.

Keep the original packaging and provide photos or videos where applicable. Double will review the situation and assist with the carrier or provide an appropriate solution based on the circumstances.

     Contact Information

Double FZC

WhatsApp: +971 58 516 1492

Instagram: @double_i_dubai

Email: Info@double.fashion