Refund policy
Last updated: 4 October 2026
Dubai Home Try-On Orders
Double offers a home try-on delivery service within Dubai. Customers may try on the selected items while the courier waits and decide which items they would like to purchase.
Please carefully inspect the items, check the size and complete your purchase decision before the courier leaves.
After the courier leaves, we do not accept returns or exchanges for change of mind, colour or size, because you try every item on first. Incorrect, damaged or defective items must be reported within 24 hours of delivery and we will repair, replace, exchange or refund.
Orders placed on the website
When you order on the website, you choose at checkout to pay online, or to pay the courier for the pieces you keep. Pieces paid online but not kept are refunded to the original payment method.
How to Request a Return or Exchange
To report an incorrect, damaged or defective item, or to request an international return, please contact us through WhatsApp or Instagram before sending or returning any item.
WhatsApp: +971 58 516 1492
Instagram: @double_i_dubai
Please provide:
• Your name and order number
• The name of the item
• The reason for the request
• Clear photos or videos, where applicable
Items returned without prior approval may not be accepted.
Conditions for Approved Returns and Exchanges
To qualify for an approved return or exchange, the item must:
• Be unworn, unused, unwashed and undamaged
• Have all original Double tags attached
• Be returned in its original packaging
• Be free from perfume, makeup, deodorant, stains or other signs of wear
• Be returned according to the instructions we give you
Double may refuse a return or exchange if the item does not meet these conditions.
Incorrect, Damaged or Defective Items
Please inspect your order immediately upon delivery.
If you receive an incorrect, damaged, defective or materially misdescribed item, report it within 24 hours of delivery and provide clear photos or videos.
After inspection, Double will offer an appropriate solution in accordance with applicable UAE consumer protection requirements. Depending on the circumstances, this may include repair, replacement, exchange or a refund.
This policy does not limit any consumer rights that cannot legally be excluded.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective, damaged or incorrectly supplied:
• Underwear and intimate apparel
• Tights and hosiery
• Nipple covers
• Opened or used hygiene-sensitive products
• Gift cards
• Items marked as final sale
International Returns
Orders delivered outside the UAE can be returned for any reason, including size, colour or change of mind, within 30 days of delivery. Please contact us on WhatsApp or Instagram first and we will send you the return address and instructions.
Approved items must be unworn, unused and returned with their original tags and packaging. International return shipping costs are the customer’s responsibility unless the item is defective, damaged, incorrect or materially different from its description.
We refund the price of the returned items to the original payment method within 10 business days of receiving and checking them. Original international delivery charges, customs duties, import taxes and other government charges are generally non-refundable. Hygiene items and gift cards listed above cannot be returned unless they are defective, damaged or incorrect.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been accepted.
Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may be required by the customer’s bank or payment provider.
Original delivery charges and courier service fees are non-refundable unless the return is caused by an error attributable to Double.
Contact Information
Double FZC
WhatsApp: +971 58 516 1492
Instagram: @double_i_dubai
Email: Info@double.fashion
