Политика возврата средств

Last updated: 6 September 2026

Dubai Home Try-On Orders

Double offers a home try-on delivery service within Dubai. Customers may try on the selected items while the courier waits and decide which items they would like to purchase.

Please carefully inspect the items, check the size and complete your purchase decision before the courier leaves.

Once the courier has left, returns or exchanges requested because of a change of mind, personal preference, color choice or incorrect size selection are not automatically guaranteed. Such requests may be reviewed individually by our team.

      How to Request a Return or Exchange

To request a return or exchange, please contact us through WhatsApp or Instagram before sending or returning any item.

WhatsApp: +971 58 516 1492
Instagram: @double_i_dubai

Please provide:

• Your name and order number
• The name of the item
• The reason for the request
• Clear photos or videos, where applicable

Items returned without prior approval may not be accepted.

    Conditions for Approved Returns and Exchanges

To qualify for an approved return or exchange, the item must:

• Be unworn, unused, unwashed and undamaged
• Have all original Double tags attached
• Be returned in its original packaging
• Be free from perfume, makeup, deodorant, stains or other signs of wear
• Be returned according to the instructions and timeframe provided by our manager

Double reserves the right to refuse a discretionary return or exchange if the item does not meet these conditions.

       Incorrect, Damaged or Defective Items

Please inspect your order immediately upon delivery.

If you receive an incorrect, damaged, defective or materially misdescribed item, contact us as soon as possible, preferably within 24 hours of delivery, and provide clear photos or videos.

After inspection, Double will offer an appropriate solution in accordance with applicable UAE consumer protection requirements. Depending on the circumstances, this may include repair, replacement, exchange or a refund.

This policy does not limit any consumer rights that cannot legally be excluded.

       Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective, damaged or incorrectly supplied:

• Underwear and intimate apparel
• Tights and hosiery
• Nipple covers
• Opened or used hygiene-sensitive products
• Gift cards
• Items marked as final sale

 International Returns

International return requests for clothing must be submitted within 30 days of delivery.

Approved items must be unworn, unused and returned with their original tags and packaging. International return shipping costs are the customer’s responsibility unless the item is defective, damaged, incorrect or materially different from its description.

Customs duties, import taxes and other government charges are generally non-refundable.

      Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may be required by the customer’s bank or payment provider.

Original delivery charges and courier service fees are non-refundable unless the return is caused by an error attributable to Double.

Contact Information

Double FZC
WhatsApp: +971 58 516 1492
Instagram: @double_i_dubai
Email: info@double.fashion