FAQ: home try-on, delivery and payment
Do you have a shop I can visit?
No. DOUBLE is an online-only boutique: there is no walk-in shop or showroom. Our Sharjah address is the registered office of Double FZC, not a store. Instead, a female fitting assistant brings the pieces you choose to your door anywhere in Dubai, the same day. Order on the website or on WhatsApp.
How does home try-on work?
Choose the pieces you like on our website or Instagram and send us the items and sizes on WhatsApp. We bring them to your door the same day. A female fitting assistant waits while you try everything on, for up to 45–60 minutes, and can help with fit and styling. You pay for the pieces you keep.
How many items can I try on?
As many as you like — there is no limit. If you are between sizes, ask us to bring both.
Where and when do you deliver?
Anywhere in Dubai, the same day, with deliveries up to 3 AM. Our team answers messages 10:00–03:00. Other UAE emirates: same-day delivery if you order before 1 PM (AED 30), without try-on.
How much is delivery?
Delivery is free in standard Dubai delivery zones when you buy at least one item. If nothing is purchased after the try-on, a courier fee of AED 100 applies. Some distant zones may have a delivery fee of AED 100; our manager confirms any fee before dispatch. See our delivery policy.
How can I pay?
Visa and Mastercard cards, Apple Pay, Google Pay, Tabby and cash on delivery.
How do I choose my size?
See our size guide, or tell us your height and usual size on WhatsApp — we'll recommend a size and can bring two sizes to try.
Can I return or exchange an item?
After the courier leaves, we do not accept returns or exchanges for change of mind, colour or size, because you try every item on first. Incorrect, damaged or defective items must be reported within 24 hours of delivery and we will repair, replace, exchange or refund. Full details are in our refund policy.
How do I order?
Message us on WhatsApp or Instagram @double_i_dubai, or order on the website.
Contact
WhatsApp: +971 58 516 1492
Instagram: @double_i_dubai
Email: info@double.fashion
